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Delivery & Returns

Orders

You can place an order at lizaborzaya.com at any time. Our consultant will confirm the order and inform you of the expected delivery date.

If the product is available, it will be shipped immediately. If the product is not available, it will be produced upon request: it takes 5 to 8 weeks to produce any piece of jewellery from the basic collection. As soon as the product is ready, we will contact you and provide you with the expected delivery date.

The production time of a custom piece of jewellery or a high jewellery collection is agreed upon individually.

Orders placed on the eve of holidays or in high season may require more time for production.

Our consultant reserves the right to refuse to sell or cancel an order placed in violation of the terms of the site or for other reasons determined by the company.

If you have a question about the availability or size of the products, delivery conditions or warranty, please contact liza@lizaborzaya.com.

Shipping

Delivery of Liza Borzaya is free worldwide.

Please note that your signature is required when receiving your order. For particularly valuable products, we recommend that you provide a payment address as the delivery address.

The taxes and customs duties required to bring the product into the country of destination are the responsibility of the buyer.
Returns & exchange
In accordance with Russian law, jewellery may only be returned or exchanged if a manufacturing defect is discovered. The presence of a defect is determined by the expertise.
If a defect is detected, a standard size product from the basic collection can be replaced with a similar one; custom-made products are not subject to exchange and return. If you have any questions, please contact liza@lizaborzaya.com.
WARRANTY SERVICE AND REPAIR

Taking care of the quality of Liza Borzaya products is our top priority. If you are faced with the need to repair any of our jewelry, please write to liza@lizaborzaya.com.

Liza Borzaya provides a warranty on all products purchased in the showroom or on lizaborzaya.com. In order to use the warranty, you need to confirm that you have made a purchase.

The warranty covers manufacturing defects during normal use of the product. The presence of defects is confirmed by the expertise in the workshop of Liza Borzaya.

The warranty does not cover the natural wear and tear of the product when worn, nor does it cover damage caused by external mechanical influences, improper care or improper use of the product.